Shipping Policy

 

We try our best to dispatch all orders on the same day it was placed, but if orders are placed after 12pm there may be a chance that all of our parcels have already been collected for the day so it will be another day before we can dispatch your order.

We close early on Fridays and are closed for the weekend to give everyone time to rest. This means that any orders placed on Friday after 12pm, Saturday or Sunday won't be processed until we open again on Monday.

If there are any delays with processing your order, we aim to get in touch with you within 3-5 days to give you an update. Alternatively, you can send us an email with your order number at info@etcc.co.uk and we'll respond to you directly.

If you have made any mistakes when placing your order, please get in touch with us as soon as possible and we'll do our best to fix the issue.

*Please note that if you select the Free Collection option but require delivery, you may be charged for the cost of the delivery.*

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We currently do not offer delivery to countries within the EU due to shipping costs and paperwork that is incurred for both ourselves and our customers. We hope to resume shipping to our EU customers at some point once a viable solution is available for us. We can only apologise in the meantime and look forward to being able to ship to you again.